Delivery Terms

Standard Delivery will be by courier or Royal Mail recorded delivery depending upon the size/weight of the consignment and will normally take 2-3 working days. Orders received by us before 4pm for items that we have in stock and that have been requested for next day delivery will be dispatched on the same day. We do not export. All deliveries must be signed for.

It is the responsibility of the purchaser to ensure that someone will be available at the delivery address to accept delivery however if there is no-one there when they try to deliver the courier/Royal Mail should leave their details and it is your responsibility to contact them as soon as possible to rearrange.

For obvious security reasons the parcel can only be delivered to the address as processed, or in the case of Royal Mail, collected with the relevant paperwork so no attempt should be made to arrange an alternative delivery point. Any consignment not delivered within a few days may be returned to us & the purchaser will be responsible for outgoing and return carriage charges so any refund made will be less these amounts.
If you are ordering on behalf of a business or you wish to have your order delivered to your work address and you work within a large organisation, please be aware that it may not be feasible for the courier to bring the parcel directly to you. The parcel may be left with goods in, the post room or the reception area where the courier will obtain a signature for your order. To avoid confusion please only arrange delivery to your work place once you have confirmed that the above is acceptable.

We do not offer free delivery, as we believe that any company that offers free delivery will have built a delivery cost into the price of the product. We also believe in giving you the customer a choice when it comes to delivery e.g. is price/urgency important, as we know “free” delivery often uses the cheapest/slowest method & this may not be what you require. You can select the delivery service you need in the basket. The delivery charges endeavour to take into account the total value, weight and bulk of whatever you purchase and whilst we try to make this as accurate as possible please note an individual consignment may have cost more or less than we charged you, dependant on product availability and the courier/delivery method used. We aim to cover the overall cost of our delivery and packing service and no more, which can make bulk buying more cost effective than several single orders e.g. 4 ink cartridges would cost you less in carriage than ordering them on 4 individual occasions.

We cannot accept responsibility for delays caused by Royal Mail and/or other courier services but do find the vast majority of shipments are delivered within the relevant consignment period. Unfortunately we cannot guarantee the use of any particular carrier/delivery company.

When we send goods directly from our supplier/manufacturer, which is something we do occasionally, then the delivery company used will be the one used by the supplier/manufacturer in question. The delivery service (delivery & packing) costs given on the site is for UK mainland only. We cannot accept and process orders for invoice or delivery outside of the UK. In some instances we may be able do so for Republic of Ireland/Eire but this would depend upon the size/nature of the order.

Please contact us before placing such an order for details & delivery costs and note we cannot offer next day service to any part of Ireland/Eire. Some Highland & Island postcodes may have a delivery surcharge or may be subject to a longer delivery time. This will be advised before we ship with an option to cancel or you can ring before submitting your details on the site.

Please note in line with current Customs & Excise Regulations delivery charges are subject to VAT. What happens if an order arrives with a shortage or incorrect item? If you have a queries on what has been delivered please contact us as soon as possible giving your details together with the number of parcels received and what item is missing or incorrect. We will check it out immediately with our despatch team and/or couriers so we can rectify the problem.